Scott Hodge

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R E S P E C T

Apr 7, 2005
2 Comments

I really couldn’t have said it any better than Seth.

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2 Responses to “R E S P E C T”

  1. Betsy says:

    Love it. So very, very true. Even in our non-business interactions, a little humility and understanding go a long way.

  2. Dane says:

    Wow! Great article by Seth. Currently I am working at a large Retailer and am amazed at how rude some of my coworkers can be to customers. All because it is not their fault. When, in fact, whose fault it is, doesn’t even matter. What matters is that we acknowledge the feelings of the customer. Everytime I acknowledge my customer’s feelings with understanding, it difuses the situation, and we are able to come to a mutually beneficial resolution. I have to admit, though, it does take a concious effort… Interesting how a little grace goes a long way…

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