Scott Hodge


What the Dell??

Sep 20, 2005

So I’m sitting in front of my laptop tonight typing away when suddenly I hear a loud pop and my computer screen goes black. 

"@#*&*#@", I said.

I restart the system, it boots up like normal.  But then, just as it is getting ready to bring up the blue Windows XP sign in screen, it goes black again – but this time I notice that whenever I move the screen back and forth, it causes my hard drive or system to react. 

SO….I restart it AGAIN and now it seems to be working fine. 

This can’t be good.  And of course, Dell can’t help me because now my system is acting fine. 

Has anyone had anything like this happen before?

UPDATE: Called Dell tech support and they are telling me that this sounds like a common problem with the Dell Inspiron 5150 that has to do with the palm rest.  Apparently, there is something that causes the computer to go into hibernation mode when you either put pressure on the palm rest or hit certain keys.  Luckily, I have a very good warranty and onsite repair – which will take anywhere from 3-4 days (the unfortunate part…)  BUT, before they send someone, they want me to hook up an external keyboard to see if the problem persists.  In the meantime, I will pull out my old Dell laptop and use that until I can get this one fixed. 

9 Responses to “What the Dell??”

  1. Mark says:

    yeah a several years ago.. and then I fixed the problem forever….
    I bought a MAC!!!
    When we talked at Drive you said you were thinking about it… think no more…

  2. Abe says:

    Yeah I had a Dell Inspiron and had to buy a reconditioned screen when it finally went out for $750. Then I bought a Mac and like Mark says it is time! Feels kind of like joining a cult aye?
    By the way Bob at Calvary told me to tell you Hi!
    Ditch the Dell!

  3. That’s never happened on my Mac before…

  4. per\ says:

    Computers are a tool of satan designed to destroy the universe. Think about it–the Bible says that God is not the author of confusion. If He isn’t then satan is…and computers are one of the most confusing things in the world.
    Just a thought!

  5. Dell should be able to troubleshoot this for you if you walk them through the problem (whether it’s occurring or not). Don’t let them escape serving you, especially if you are still under warranty.
    I have had a lot of Dell PCs in my lifetime and they have all served me very well. They also all had two mouse buttons.

  6. Bob Franquiz says:

    I experienced this problem just before my Dell died…
    Then I bought an Apple Powerbook and life has been great!

  7. Ben says:

    I have had nothing but a great experience with Dell. I’m skeptical of all the “Mac” talk. I had a friend who insisted his Powerbook was a Godsend until it crashed a week later. A computer is a computer and they are NEVER perfect.

  8. David says:

    Yeah, I work with Dell’s all day long at work. The problem is they use cheap parts and even cheaper labor. They are the Hyundai of computers. Stack ‘em deep and sell ‘em cheap.
    I’ve never bought a windows machine and I never will as long as Apple is around. I highly recommend a Mac. They ARE more stable and more user friendly. Sure they aren’t perfect. Like Ben said no computer is perfect. Macs are however, more often than not, a better product.

  9. Kem Meyer says:

    Scott, this happened to me when I was showing off my wi-fi skillz at the Leadership Summit this year to a bunch of my friends who don’t have laptops. I thought I was just being punished for gloating, but then I found out that my video card had died.

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